My duties ranged from responding to a broad range of clients queries via mail and telephonically, assisting with troubleshooting and resolving client website errors. As my role grew, not only did I pick up a greater level of people management skills and insights, but I grew my PHP and JavaScript knowledgebase. A core focus while working on client websites was dedicated to UI design and interactivity, largely on WordPress.

Joining Trodat SA gave me the opportunity to grow my passion for customer-focused design from a desktop publishing perspective. The opportunity allowed me to design and build my first enterprise website www.rse.co.za

My primary role involved UI & Web Design with a strong quality assurance component. I maintained all brand guidelines for Sky-Lab Technologies and designed/ built websites for their clients. During my tenure, I dedicated my time to the strategic UX decisions to formalize the final UI designs. Designs were responsive in nature requiring testing for mobile and tablet.

I currently maintain a client-interfacing role which allows a greater level of strategic decision making. In addition to designing and maintaining responsive client websites, I have again upskilled to now manage several channels and mediums (Email, Magazine, Facebook and Instagram). In each case, I take care of the design, determine the placement and inner workings of the ads or craft the UI experience and content. This has given me a better understanding of the client-centred approach through an omnichannel perspective and certainly influences my UI / UX decision making ability.

Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience Execute all visual design stages from concept to final hand-off to engineering Conceptualize original ideas that bring simplicity and user-friendliness to complex design roadblocks Create storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas Present and defend designs and key milestone deliverables to peers and executive level stakeholders Conduct user research and evaluate user feedback Establish and promote design guidelines, best practices and standards